Shipping policy

At Kesvara, we aim to deliver your order quickly and reliably. This policy explains how orders are processed, shipped, and delivered to customers in the United States, the United Kingdom, Italy, and France.

1. Where Orders Ship From

United States orders are fulfilled from our shipping partner’s United States warehouse. United Kingdom, Italy, and France orders are fulfilled from our shipping partner’s France warehouse. All orders ship via tracked services.

Orders shipped from France to the United Kingdom may be subject to customs duties determined by UK authorities. No customs duties apply to deliveries within the United States or within the EU (France, Italy). Kesvara does not collect duties at checkout; where applicable, the recipient is responsible for any duties assessed on delivery.

2. Shipping Cost

We offer free standard shipping on all orders shipped to the United States, the United Kingdom, Italy, and France.

3. Order Processing Time

Orders are typically processed within 1-2 business days (Monday to Friday).

Orders placed on weekends or holidays are processed on the next business day.

4. Estimated Delivery Time

Once shipped, orders typically arrive within:

  • United States: 3-7 business days
  • United Kingdom: 4-8 business days
  • Italy: 4-8 business days
  • France: 3-5 business days

Delivery times are estimates and may vary depending on your location and external factors such as carrier delays.

5. Shipping Carriers

We use trusted shipping partners such as USPS, UPS, Royal Mail, Colissimo, or similar carriers depending on your location.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

7. Delivery Issues

If your tracking shows "delivered" but you have not received your package, please allow up to 24 hours, as some carriers may mark orders as delivered slightly early.

If your order still has not arrived, contact us and we will help resolve the issue as quickly as possible.

8. Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact us so we can review and resolve the issue promptly.

9. Contact

Kesvara
Email: contact@kesvara.com (replies within 24 hours, Monday to Friday)
Address: 120 Forest Ave, Catonsville, Maryland 21228, United States