Privacy Policy

At Kesvara, we believe your privacy matters. We're committed to safeguarding your personal data in accordance with applicable data protection regulations, including the UK GDPR and laws in your region. This document outlines what information we gather, our reasons for doing so, and the control you retain.

Information We Gather

We collect various categories of personal information, including:

  • Your name, postal address, email address, and contact number
  • Details about your purchases and any correspondence with our support team
  • Payment information, which is processed securely by trusted third-party providers — Kesvara never receives or retains your complete card details
  • Technical data such as your device type, IP address, and how you interact with our platform

The Ways We Use Your Information

The data you provide enables us to:

  • Process your purchases, arrange shipping, and send order notifications
  • Deliver responsive customer support and manage returns or refund requests
  • Continuously enhance our website, merchandise, and overall service quality
  • Deliver promotional messages exclusively to those who have opted in (and you're free to unsubscribe whenever you wish)
  • Detect and prevent fraudulent activity while meeting all applicable laws and regulations

Grounds for Data Processing

We process your personal information based on one or more of the following: fulfillment of our agreement with you (completing your purchase), pursuit of legitimate business interests (website optimization and security), your explicit permission (for marketing outreach), or statutory obligation.

How Long We Keep Your Data

We retain your personal information for only as long as necessary to achieve the purposes listed above. Generally, this spans the duration of your account and order history, as required for tax compliance, financial record-keeping, and legal obligations.

Your Privacy Rights

You are entitled to:

  • Request and obtain a copy of your stored personal data
  • Ask for inaccuracies to be corrected or for information to be removed
  • Challenge or place limits on how your data is used
  • Retract any consent you have previously given
  • Lodge a complaint with the appropriate data protection regulator in your jurisdiction

To invoke any of these rights, please reach out to contact@kesvara.com. We commit to addressing all requests within 30 days.

Cookies and Tracking Technologies

Cookies help us maintain site functionality, measure how our platform performs, and personalize your experience. Your browser settings allow you to control which cookies are accepted; however, blocking certain types may limit some features of our store.

Who Receives Your Data

Your information is shared only with carefully selected partners who support our operations — including Shopify (our e-commerce platform), payment processing services, tools for tracking site performance, and shipping providers. This sharing is limited strictly to what's necessary to run our store and fulfill your orders. We never sell, lease, or monetize your personal data.

How We Protect Your Information

We employ encryption technology (SSL protocols), secure infrastructure, and limited-access authorization systems to keep your personal information safe from unauthorized access.

Young Visitors

Kesvara's store is intended for adults and is not designed for anyone under the age of 16. We do not intentionally gather personal information from minors.

Amendments to This Policy

From time to time, we may modify this privacy policy to reflect changes in our practices or legal requirements. Any updates will appear on this page, clearly marked with a new effective date.

Get in Touch

If you have concerns or questions about how we handle your privacy, please don't hesitate to contact us at contact@kesvara.com